Manage Your Requests

You can review the requests you have made for materials, and suspend, reactivate, or cancel the requests. For each request, you can see the format and title of the item, the pick-up library you designated, and the status of the request. The following statuses are common listings:

Active - When a hold request is placed, its status is automatically set to active.

Cancelled - The library canceled the hold at the patrons request, patron cancelled the hold requests or the hold request was in the status of unclaimed, then the library removed it from their hold shelves.

Expired - If a hold request is not filled within the specified period of time, the request status automatically changes to expired. Currently set to 1 year of when the hold request was placed.

Held - The item is ready for the patron to pick up.

Inactive - An inactive hold request has an activation date in the future. The patron has changed the activation date to a future date.

Pending - When the library is searching for a copy of the title to fill a hold request the status is pending.

Shipped - A shipped hold request means that an item is being shipped from a branch other than the pickup branch.

Unclaimed - If the requesting patron does not pick up the held item within the specified period of time,(currently 8 business days) the hold request status automatically changes from held to unclaimed.

Note:
You may see a Hold Position column. The numbers in the Hold Position column indicate the status of your request compared to other patrons’ requests for the same item.

Note:
The library may have policies that override the hold position. An item may occasionally be used to fill a different request even if your request is the first in the hold request list for the item.

1. Click Requests on the My Account menu and log in.

The requests page displays a list of your current requests.

Tip:
Click a title in the list to search for the title in the library catalog and see full information about the title in the search results. (This feature does not apply to interlibrary loan requests.)

2. To sort the list, click a column name. For example, click Title to sort the list by title.

Note:
If your library offers Borrow by Mail and you requested an item to be mailed, the Pickup Library is Borrow by Mail.

3. To suspend or reactivate requests, and specify the date to reactivate them:

a) Select the check box by the title for each request that you want to suspend or reactivate, and click Suspend/Reactivate Selected Requests (or click Suspend/Reactivate All Requests to suspend or reactivate all your requests). You can suspend library system requests with the status Active or Pending, and you can reactivate requests with the status Inactive. You cannot suspend interlibrary loan requests.

The Suspend/Reactivate Hold Requests dialog box appears.

b) Type the date when suspended requests should be reactivated, or type today’s date to reactivate an inactive request. Type the date in the format mm/dd/year (for example, 3/05/2012 for March 5, 2012).

c) Click Submit.

Active and Pending requests become Inactive. Inactive requests become Active.

4. To cancel one or more requests, select the check box by the title for each request that you want to cancel, and click Cancel Selected Requests. Or click Cancel All Requests to cancel all your requests.

You can cancel requests within the library system with the status Active, Inactive, or Pending. You can cancel interlibrary loan requests with the status Active or Inactive.

5. To see more information about a particular request, click the blue information icon by the request.

Detailed information about the request is displayed. You can cancel, suspend, or reactivate the request from this view.

6. To read a note about a request, place your cursor over the note icon . The note text appears.

You can also click the note icon to see more information about the request. The information includes the note.